Talk to a human
We’re here to help.
A real person reads every message. Include your order number and, for anything damaged, a photo — it gets you a faster answer.
Email us
We answer within 1 business day, Monday to Friday, 9:00–17:00 Pacific Time.
Where we are
Herzu Americas LLC
1025 W 70th St
Los Angeles, CA 90044
United States
Correspondence address — please email for a return authorisation before sending anything back. Returns are handled by our suppliers, not at this address.
Order & delivery
Tracked from the first carrier scan. 8–15 days in the US, 10–20 to Canada and Australia, 15–30 worldwide.
Returns & refunds
14 days from delivery on unused items. Return shipping is yours unless we sent the wrong or a damaged item.
How long does shipping take?
8–15 days in the US, 10–20 to Canada and Australia, 15–30 worldwide. Tracked from the first carrier scan.
Do I pay for shipping?
On every order, everywhere we ship, with no minimum to reach. Tracked from the first carrier scan.
How do I pick the right size?
Every harness, bed and coat page has a size chart based on chest girth and weight. Between sizes, size up. Measure with a soft tape rather than guessing — it is the single best way to avoid a return.
What if my dog doesn’t like it?
You have 14 days from delivery. Items must be unused and in their original packaging, and return shipping is yours unless the item arrived damaged or incorrect.
How do I reach a human?
Email info@wuffytails.com. We answer within 1 business day, Monday to Friday, 9:00–17:00 Pacific Time.