Shipping policy
Last updated: September 19, 2026
1. Where we ship
We ship worldwide, with two exceptions: we do not currently ship to the United Kingdom or to European Union countries. We also do not ship to APO/FPO addresses.
If your country is not offered at checkout, we cannot ship there yet.
2. How long an order takes
Delivery times are counted from the day you place the order and already include the time we need to get it on its way.
- United States: 8–15 days.
- Canada and Australia: 10–20 days.
- Rest of the world: 15–30 days.
Orders placed on a weekend or a US public holiday start moving on the next business day. During sales and holiday peaks things can run longer, and we email you if they will.
3. Delivery cost
| Destination | Cost | Estimated arrival |
|---|---|---|
| United States | Free — always, no minimum | 8–15 days from the day you order |
| Canada and Australia | Free — always, no minimum | 10–20 days from the day you order |
| Rest of the world | Free — always, no minimum | 15–30 days from the day you order |
Every order ships tracked. We do not offer an express or expedited service. Delivery estimates are estimates, not guarantees: carrier delays, customs handling, weather and remote addresses can add time.
4. If we cannot ship on time
If we cannot ship your order within 30 days of your purchase, we will email you with a revised shipping date and you may cancel for a full refund. This follows the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule.
5. Free shipping
Shipping is free on every order, to every destination we serve, with no minimum spend. There is no threshold to reach and no shipping charge is ever added at checkout.
6. Tracking
You get a tracking link by email as soon as your parcel is scanned by the carrier. The first scan can take a few days to appear, and up to 24 hours to show movement after that. If tracking has not updated for 7 days, email info@wuffytails.com and we will look into it.
7. Wrong or incomplete addresses
Please check your address at checkout. We can change it only if the order has not yet been sent to our supplier. If a parcel is returned to us because the address was wrong or undeliverable, we will refund the item price and ask you to place a new order.
8. Split shipments
An order can arrive in more than one parcel, on different days — for example when items come from different suppliers. You are not charged twice, and each parcel gets its own tracking link.
9. Taxes and duties
Prices are in US dollars. Sales tax is calculated at checkout where applicable. We do not collect import duties or foreign sales taxes at checkout. Items are dispatched by overseas suppliers, so if you are outside the United States your carrier or customs authority may charge import duty, VAT or a handling fee before delivery. That charge is set by your country, is not paid to us, and is the recipient's responsibility. Contact us if this happens and we will help you resolve it.
10. Lost or damaged parcels
If your parcel arrives damaged, or tracking says delivered but it is not there, contact us within 7 days of the delivery scan. We open a claim with the carrier and replace or refund the order. See our Refund & Return Policy for the detail.
11. Contact us
WuffyTails (operated by Herzu Americas LLC)
1025 W 70th St
Los Angeles, CA 90044
United States
Email: info@wuffytails.com
We answer within 1 business day, Monday to Friday.